Research | ErpCoder

Towards Trust in Complex Cloud-based ERP Systems by Informing Users about the System Status

22. September 2021 Leave a comment

Modern cloud-based ERP systems are complex distributed software applications. These systems became more powerful over the last decades and provide more features to satisfy user needs than previous generations of ERP systems. Furthermore, they are integrated with other cloud-based systems. [Question/problem] The resulting increase in complexity leads to a higher probability of failures within this integrated system. This makes it difficult for users to fully understand these systems and even qualified key users don’t have an overview of possible system issues anymore. As a result, the number of support calls and diffuse support ticket requests have increased in the last years. Moreover, ERP partner organizations such as insideAx experience that users lose trust in their systems. [Principal idea/results] The goal of our work is to foster the trust of ERP users in cloud-based ERP systems and to reduce the number of unnecessary support requests, by enhancing existing user feedback and monitoring mechanisms and provide a visualization of system health indicators to users. Overall, these visualizations and explanations of the system health status need to be easy to understand by users. [Contribution] In this workshop paper, we provide insights from industry on how to foster user trust in complex software systems and depict a conceptual solution which makes use of system monitoring data to communicate the system status to users in a simple and understandable way. Our conceptual solution, for which we also provide a first implementation architecture proposal, foresees that simple modifications to the software and ambient light devices allow to build such visualizations.

The 5th International Workshop on Crowd-Based Requirements Engineering (CrowdRE’21) https://crowdre.github.io/ws-2021/

Filed under Admin, Cloud, Methodology Tagged with Cloud, Dynamics 365, Research, Trust

2nd International Business and System Conference, Riga 2013

8. November 2013 Leave a comment

BSC is co-located with the 6th Working Conference on the Practice of Enterprise Modeling PoEM in Riga (Latvia)

Filed under Methodology Tagged with Research

A Lightweight Approach For Product Line Scoping

5. September 2012 2 Comments

Noebauer M., Seyff N., Groher I., Dhungana D.,

Many organizations providing products with common features wish to take advantage of that similarity in order to reduce development and maintenance efforts. Their goal is to move from a single-system development paradigm towards a product line approach. However, this transition is not trivial and requires a systematic scoping phase to decide how the product line should be defined, i.e. what products and features should be included and thus developed for reuse. Currently available product line scoping approaches require huge upfront investments in the scoping phase, consuming a lot of time and resources. Our experience has shown that small and medium enterprises require a lightweight approach to decide how the existing products are related to each other so that their potential for reuse can be estimated more easily. In this paper we present a conceptual solution and early tool support enabling companies to semi-automatically identify similarity within existing product configurations.

The paper “A Lightweight Approach for Product Line Scoping” was recently presented at the Euromicro Conference on Software Engineering and Advanced Applications in Cesme (Turkey). The paper can soon be found in ieeexplore.