Dynamics 365 Customer Voice template for Field Service Work Orders

Dynamics 365 Customer Voice is a great tool to create surveys. It also comes with a set of integration templates for other Dynamics 365 products like Customer Service and Field Service. The service order template is using a flow in Power Automate to send a satisfaction survey to the primary contact after a work order in Dynamics 365 Field Service has been completed. This video shows how to setup the template and what it looks like in practice:

About erpcoder
Azure Cloud Architect and Dynamics 365 enthusiast working in Research & Development for InsideAx

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