Data Upgrade Problem: Failed to create session

I was recently upgrading an application to Dynamics AX 2012 R3 Cumulative Update 8. However, the data upgrade scripts didn’t load properly. AX presented an error “Failed to create session” and there were no batch jobs scheduled.

Dynamics AX Failed to Create Session

There ware 3 partitions in this installation

      • initial Initial Partition
  • ps Public Sector
  • ext Extended
    Three Partitions in Dynamics AX 2012 R3

A detailed look in the dbo.UserInfo table revealed that the User Admin was only linked to the initial partition. However, the user requires access to all three partitions in order to create update scripts for these partitions.

dbo.UserInfo User Admin is missing Partition

The solution was to manually add 2 additional rows to the dbo.UserInfo table for the User Admin and link each row to one of the missing partitions. You may alter 2 existing users in order to get a valid RECID, or just increment the last RecID by 1 and delete the records after the upgrade scripts are finished.

About erpcoder
Azure Cloud Architect and Dynamics 365 enthusiast working in Research & Development for InsideAx

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